February News: Future of Digital Payments and Credit Unions vital role; Infolend: Product Journey; CRA Updates; Early access insights and much more!
Tech Trends
Mobile Wallets: The Future of Digital Payments
The way we pay is evolving rapidly, and mobile wallets are at the forefront of this transformation. Offering speed, security, and seamless integration, they eliminate the need for cash or physical cards, making transactions easier than ever. As adoption grows, mobile wallets are shaping a cashless future, revolutionizing personal finance and business operations alike.
Stay ahead of the curve—discover how mobile wallets are redefining the payments landscape
Industry News
Credit Unions: A Pillar of stability in Canada’s financial future
Credit unions continue to play a vital role in Canada’s financial landscape, providing stability, community support, and member-focused banking. In a recent article, Jeff Guthrie, CEO of the Canadian Credit Union Association, highlights how credit unions differentiate themselves from traditional banks by prioritizing financial well-being and local economic growth. For the 20th consecutive year, credit unions have been recognized for Customer Service Excellence in the Ipsos Financial Service Excellence Awards, reinforcing their dedication to member satisfaction.
📖 Read more about how credit unions are shaping the future of finance in Canada
Infonancial Insights 💡
Inside InfoLend: How Co-Creation is Shaping the Future of Lending
Innovation doesn’t happen in isolation—it happens through collaboration. In our latest article, we take you behind the scenes of InfoLend’s journey, from recognizing the need for change to launching our Early Access Program.
Discover how we worked hand-in-hand with credit unions, turned feedback into innovation, and built a Loan Origination System designed for real-world needs. And this is just the beginning—InfoLend will soon be available to everyone!
Product Updates
Keeping clients ahead: Seamless CRA reporting updates
This CRA season, our core banking system played a crucial role in supporting our clients through the latest CRA reporting changes. We worked closely with our partners to implement all necessary updates, ensuring compliance and a smooth transition. Our team delivered these enhancements seamlessly, minimizing disruption while maximizing efficiency.
By staying ahead of regulatory requirements, we continue to provide a reliable banking solution to our partners.
InfoLend — Book a demo today!
We’re making great progress with our Early Access Program alongside Oshawa Community Credit Union, and the insights gained are invaluable as we gear up for our official launch at the end of March 🎉. This early rollout has allowed us to:
✅ Refine workflows to ensure seamless loan processing for credit unions.
✅ Gather real-time lender feedback to fine-tune user experience and system efficiency.
✅ Optimize system performance ahead of onboarding additional clients.
✅ Ensure a smooth transition for credit unions adopting InfoLend after launch.
By working closely with Oshawa, we’re ensuring that InfoLend is fully optimized, intuitive, and tailored to the real needs of lenders before expanding access.
🚀 We’re now scheduling demos! If you’re interested in seeing InfoLend in action, reach out to us to book your session and explore how it can enhance your lending process.
Customer Success
How positivity transforms customer interactions
The other day, my son asked me, “How do you always sound so cheerful when dealing with customer care all day?” My initial response was simple: I genuinely like my customers, and I want them to succeed. But his question made me reflect on something deeper—the impact of a positive attitude in customer care and how it brings value in many ways.
A positive approach puts customers at ease. They know you’re there to help, and they feel welcome—even when reaching out with a problem. Your confidence reassures them, and your friendliness builds trust, making them feel heard and valued.
Over the years, I’ve realized that positivity is contagious. When you engage with customers in a warm, supportive way, conversations become more natural and meaningful. Stronger relationships form effortlessly because the connection is genuine. While I take pride in supporting my clients, I also recognize how much they support me in return.
Mistakes happen—customers reach out when they’re frustrated and need help. Often, they’ve already tried everything they can think of without success. True kindness, patience, and a willingness to listen make all the difference. When we work together to solve a problem, I feel a genuine sense of joy in seeing it resolved. I know how important these issues are to my clients, and turning a stressful challenge into a positive outcome is incredibly rewarding.
So that brings me back to my original response: It truly helps to like your customers and want them to succeed. Stay positive.
— Greg Radwan
Client Spotlight
Oshawa Community Credit Union
At Infonancial, we take pride in supporting credit unions that prioritize their members and communities. This month, we’re excited to feature Oshawa Community Credit Union, a trusted financial institution that has been serving its members since 1939. Their mission is to build strong, lasting partnerships with their members, working together to achieve financial success.
Oshawa Community Credit Union stands out for its long-standing commitment to innovation and service, extending before their involvement in the Early Access Program. As a key partner in the development of InfoLend, our next-generation Loan Origination System, they have provided invaluable insights throughout the development journey to ensure the platform is tailored to meet the real-world needs of credit unions and their members. In addition to lending, Oshawa is also taking the major step forward in enhancing the banking experience for their members. They are working closely with us to bring exciting features like Mobile Wallet payment options, enabling their members to make secure and convenient transactions. This initiative reflects their dedication to meeting the evolving needs of their community and embracing technology that enhances financial accessibility - and we’re excited to see this feature come to life very soon!
We’re proud to collaborate with organizations like Oshawa, who continue to innovate and make a meaningful impact on their communities. Stay tuned for more Client Spotlights as we celebrate the incredible work of our partners!
What’s New at Infonancial?
Welcoming new talent to the Infonancial team!
We’re excited to share that Infonancial is growing! 🎉 This month, we welcome two talented professionals to our team, bringing fresh perspectives and expertise to our development and marketing efforts.
🎉 Laura Nucci Pontelli transitions from intern to Digital Marketing Coordinator! After making a strong impact during her internship, Laura is now officially part of the team, helping elevate our digital presence and marketing strategies.
🚀 Paul Roode joins us as a Software Development Intern .We’re thrilled to have him on board as he gains hands-on experience and contributes to our tech innovations.
Join us in welcoming Laura and Paul to the Infonancial team! 🚀