IT SUPPORT

IT services & support for your evolving banking needs.

Let us support your IT needs.

Infonancial services team member supporting a partner over the phone.

Hands-on support for smooth transitions
24/7 system monitoring & quick issue resolution
Universal updates with no added costs
Encrypted, secure off-site backups

Infonancial provides comprehensive IT management services to ensure the seamless operation and security of your core banking system. From hands-on support and 24/7 monitoring to secure backups and universal updates, we empower your institution to stay ahead in a constantly evolving landscape.

SERVICE OPTIONS

Tech Support & Training

We believe that the success of your core banking system is about more than just a smooth conversion—it's about ensuring your journey is supported at every step. Our team provides hands-on assistance to every level of your organization, from front-line staff to management, IT, and back-office teams.

With careful planning, expert training, and a fully committed team, we empower your institution to achieve a seamless transition, ensuring minimal disruption for your stakeholders.

Full-Service Banking System Hosting & Monitoring

Let us handle your system's monitoring and problem resolution so your team can focus on what matters most—your members. We utilize reliable technology to anticipate, monitor, and resolve potential issues around the clock, ensuring your operations run smoothly without interruption.

Our proactive, 24/7 support means we put solutions in place quickly, and problems are often solved right away.

Ongoing Development & Universal Updates

Banking, technology, compliance, and security are constantly changing which means your solutions need to constantly improve and evolve. Infonancial’s solutions are updated consistently to evolve with you and keep pace with your needs. We test changes in-house on a beta site before pushing out to your systems allowing you continuous operation without disruption.

Our universal update approach means all clients receive the latest features at the same time, without added costs for individual updates.

Secure Off-Site Backups

We understand the importance of backups of your business information and financial transactions.

Infonancial’s solutions ensure you are covered. Not only do we secure daily and transaction-based backups to a server from the main banking host, but we also utilize the same multi-layer backup approach for our processing servers.

Partner Upgrades

Each of our partners benefits from the same core system. Taking a modular approach, we work with you to customize the system and choose which features and settings best meet your needs. Our system works with most major third party vendors, so you benefit from seamless integration and minimal testing and certification requirements. You won’t be creating new connections, only testing that existing ones work as expected.

Our strong industry relationships mean we can help guide you through the process with confidence, ensuring a smooth implementation every time.